State Farm® Insurance Agent Tommy McNaull

"Worst customer service ever. I wanted them to cancel my insurance on April. They said they canceled it but they charged me for May. I call them for refund they said they did it and still no refund it’s almost more than 25 days. Update: it’s has been 2 months. Still didn’t get my money back. Also they lied to me about refund. Be careful with them."

"I hold a cdl, and I have no tickets or at fault accidents. I was paying $415 per month for just me and two cars (one that is fully paid for and 13 years old). Trying to contact someone is difficult. The initial agent, who signed me up a year and a half ago, was great, at first. But, after I signed up, I couldn’t get ahold of him. I dealt with someone else in the agency, Jordan Brumbalow, and he was attentive and helpful, but it’s been a long time since I’ve heard from him. I’m guessing he’s not at the company? Yesterday, I tried calling to add my newly licensed daughter and to talk about rate changes, no one answered. I ended up emailing….again no answer. So, I went with a different insurance company. And prior to adding my daughter, my rate was going to be $179 per month. Insurance in the state of Georgia is a joke, but you have to have it. The rates for people like myself, are astonishing. For Pete’s sake, I drive school kids around for a living, and I’ve never had an accident."

"Talked with Emily H.from Tommy’s office. Somehow I got her twice in the same day. She was phenomenal. She was so friendly and had a good sense of humor, I joke a lot. I thought it was awesome to get routed to someone in my area. The first call I probably came off a lil tired because I work nights and hadn’t went to sleep yet and she was just cheerful and helpful. I called back later that day when after I had slept and surprisingly it was her again and of course I apologized for my shortness for earlier, she totally understood and we laughed. She said I made her day which always makes me feel good. She definitely gave off the vibe that she was genuinely interested in what you are telling her and cares about what you are saying. She was so helpful and the perfect person to have in customer service. It was almost like talking to someone who you’ve known forever, that’s how comfortable she made the interaction. Definitely would recommend this agency if all the staff was like her! Tommy, if you read this… you got a good one, keep her forever! A Cantrell"

"I haven't had someone so attentive and patient"

"Best people ever !!! They take great care of me and all of my insurance needs .... I never need to worry at State Farm Insurance Company."

"Well pleased with there help."

"Lynette was God sent in helping my son with his auto insurance! Professional, knowledgeable, very caring of the needs for coverage. Thank you Lynette and State Farm!"

"I like to recognize Emily Poston, Customer Service Representative, for her attentiveness, understanding, and professionalism with addressing a homeowner claim regarding hail and wind damage to my roof, which recently I had to replace at my own expense. She did not close the door like the claims office, but is seeking solutions to minimize frustrations associated with the claims office's process."

"Received excellent customer service from Emily today. Thanks"

"Emily is such a great person to deal with, made the insurance for my truck, easy, thank you again..."

"Tommy and his team saved my relationship with State Farm. They have worked hard to keep my rates low and customer service high. Even in the event of a claim, Tommy and his team were very helpful and reassuring."

"very dissapointed with state farm Tommy Mcnual jr after having my insurance with them for almost 4 years, they terminated my contract abruptly after I made my payments stating that I made too many claims on my account. All those claims were from 3rd party faults. I never had an accident where I was at fault. I notified the headquaters because I though I was cover after I made my payment to no avail. I had to pay $103 to motor division for 2 weeks lapse of insurance which could have been avoided had they notified me in advance. I wouldn't recommend this state farm agency because they will cancel your contract if you have or 2 or 3 3rd party claims. customer experience is not important to them as compared to higher rates and payments. bad place to do business."

"She did a very good job of answering all of my questions thank you"

"My agent she took good care of me in a timely manner and got me a good rate"

"Emily made things easy for me when I traded in my old car for a new one. Thank you!"

"agent was sweet and helpful"

"Emily is responsive, polite, and gets things done quickly!"

"Emily has been amazing ! Constant customer service, always trying to find a better deal for me, and get me the best coverage !!!"

"I called today and spoke with Emily regarding my renter's insurance policy. She listened, found out what I needed, and took care of it quickly. I appreciate your help, thank you. You're awesome!!!"

"Emily was courteous and professional."

"Very professional, courteous and knowledgeable."

"Emily was quick with service and answers and I appreciate her expertise"

"Very professional and quick to respond."

"Great customer service!"

"We have been Clients for several years! Emily is the easiest to work with and has GREAT follow through! When she says they will check and get back to you, she does just that!"